Term and Conditions

Welcome to Luggage Pros Store. By accessing our website at luggagepros-us.com and making a purchase, you agree to be bound by the following Terms and Conditions. These terms are designed to create a transparent and trustworthy relationship between us and our valued customers—discerning travelers, modern professionals, and frequent flyers who value precision, durability, and seamless service.

1. Acceptance of Terms

By accessing, browsing, or purchasing from the Luggage Pros Store website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and any other policies referenced herein. If you do not agree with any part of these terms, please do not use our website or services.

2. User Obligations and Responsibilities

As a user of our site, you agree to:

• Provide accurate, current, and complete information during account registration and checkout.
• Use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
• Not attempt to gain unauthorized access to any part of the website, its systems, or other users’ accounts.
• Be responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Ensure that any products purchased are used in accordance with their intended purpose and care instructions.

3. Products and Services Description

Luggage Pros Store specializes in high-quality travel gear engineered for the journey. Our collection includes:

• Core Categories: Attachés, Backpacks, Briefcases, Carry-On Luggage, Checked Luggage, Duffel Bags, Garment Bags, and Handbags & Wallets.
• Specialized Lines: Four Wheel Spinner Luggage, Laptop Backpacks, Designer Luggage, Eco-Friendly Bags, and Kid’s Bags & Luggage.
• Accessories: Cosmetic Bags, Clutches, Crossbody Bags, Hobo Bags, iPad & Tablet Cases, and Footlockers/Trunks.

We craft each piece with precision and durability to meet the demands of professional and frequent travelers. Product images, descriptions, and specifications are provided with care, but slight variations in color or detail may occur. Please refer to product details for materials, dimensions, and features.

4. Ordering and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase. We will send an order confirmation email upon receipt. Acceptance of your order and formation of a contract occur when we ship the product(s).

4.2 Pricing and Payment

All prices are listed in US Dollars (USD). We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely at checkout. You authorize us to charge the total amount (including shipping and applicable taxes) to your selected payment method.

4.3 Shipping and Delivery

We ship globally, excluding certain remote areas and specific Asian regions due to carrier restrictions.

• Order Processing: All orders are processed within 1-2 business days after payment confirmation.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx. Estimated delivery within 10-15 business days after shipping.
  • Free Shipping: Available on orders over $50 via EMS. Estimated delivery within 15-25 business days after shipping.

Delivery times are estimates and may vary based on destination. You are responsible for providing a correct and deliverable shipping address.

5. Returns, Exchanges, and Refunds

We stand behind our craftsmanship. Please review our detailed policy below.

• Return/Exchange Window: 15 days from the date you receive your item.
• Condition: Items must be unused, in resalable condition, with all original tags, protective covers, accessories, and packaging intact.
• Process: Contact customer service at [email protected] within 15 days to request an RMA number. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
• Refunds: Processed within 5-7 business days after we receive and inspect the return. Funds are returned to the original payment method. Please allow 5-10 additional business days for your bank to reflect the credit.
• Damaged/Defective Items: Contact us within 48 hours of delivery with photos. We will provide a prepaid return label and expedite a replacement or full refund.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Luggage Pros Store or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

7. Limitation of Liability

Luggage Pros Store, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, including but not limited to loss of profits, data, or travel opportunities. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product(s) in question.

Our products are designed for durability under normal travel conditions. We are not liable for damages resulting from misuse, improper care, accidents, or normal wear and tear.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy (linked separately) explains how we collect, use, and protect your personal information in compliance with applicable data protection laws.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts located in Los Angeles County, California. We are committed to resolving issues amicably and encourage you to contact our customer service team first.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the site after changes constitutes acceptance of the new terms.