Returns & Exchanges

At Luggage Pros Store, we engineer our products—from our durable Four Wheel Spinner Luggage to our functional Laptop Backpacks—for reliability and performance. We stand behind our craftsmanship. If your purchase doesn’t meet your expectations, our straightforward returns process is designed with the same precision and care, ensuring your experience remains as smooth as the glide of our spinner wheels.

Our Return & Exchange Promise

We offer a 15-day return or exchange window from the date you receive your item. This policy is designed for our global community of Frequent Travelers, Modern Professionals, and Savvy Planners who value both quality and exceptional service.

Step-by-Step Return & Exchange Process

1 Initiate Your Request

Contact our customer service team within 15 days of delivery to request a Return Merchandise Authorization (RMA) number. Email us at [email protected] with your order number and reason for return/exchange.

2 Prepare Your Item

Please ensure the item is:

• In its original, unused, and resalable condition.
• Packaged with all original tags, protective covers, and accessories intact.
• Placed in the original packaging or a suitable substitute to prevent damage in transit.

3 Ship the Item Back

Once you receive your RMA number and instructions:

• Securely pack the item.
• Include a copy of your original invoice or packing slip inside the box.
• Clearly write the RMA number on the outside of the shipping box.
• Ship to our returns center at the address provided in your RMA instructions.

Note: Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product. We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of postage.

Refund Timeline & Method

Once we receive and inspect your returned item:

1. Processing Time: Refunds are processed within 5-7 business days of receipt at our warehouse.
2. Refund Method: Funds will be returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
3. Timeline to Your Account: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.
4. Exchanges: For exchanges, we will ship the replacement item via standard shipping once the return is received and approved. You will receive a tracking notification.

Return Request Email Template

To streamline your request, please use the template below when emailing us. Copy, paste, and fill in the bracketed information.

Damaged or Defective Items

If your Checked Luggage, Attaché, or any item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected]. Include photos of the damage and the packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.