Privacy Policy

Welcome to Luggage Pros Store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website luggagepros-us.com, make a purchase, or interact with our services. Just as we engineer our Four Wheel Spinner Luggage for reliability and our Designer Luggage for durability, we design our data practices with transparency, security, and your trust in mind.

This policy is designed for our global community of Frequent Travelers, Modern Professionals, and Savvy Planners. By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

To provide you with a seamless shopping experience—from browsing our Carry-On Luggage to checking out with a Laptop Backpack—we collect the following types of information:

• Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely via our payment gateway).
• Transaction Information: Details about purchases, order history, product preferences (e.g., interest in Eco-Friendly Bags or Garment Bags), and customer service interactions.
• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and referral URLs. This helps us optimize our site performance, much like we optimize our Duffel Bags for functionality.
• Cookies and Tracking Data: See Section 6 for detailed information.

2. How We Use Your Information

Your data enables us to deliver the reliable, secure service you expect. We use it to:

• Process transactions and ship your Checked Luggage or Briefcase worldwide from our Los Angeles hub.
• Communicate order confirmations, shipping updates, and customer support responses.
• Personalize your experience by suggesting products aligned with your interests, such as Fabric Handbags or Kid’s Luggage.
• Improve our website, product offerings, and marketing strategies based on aggregated, anonymized data.
• Comply with legal obligations and prevent fraudulent activity, ensuring your payment details are as secure as the compartments in our Attachés.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal information. We may share data only in the following circumstances:

• Service Providers: Trusted third parties who assist with payment processing (e.g., credit card processors), shipping carriers, IT services, and marketing analytics. These partners are contractually bound to protect your data.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose information to authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction, with notice provided.

We do not share your data with unrelated third parties for their independent marketing purposes.

4. International Data Transfers

As a global retailer shipping to most regions (excluding some remote areas), your data may be transferred to and processed in countries outside your residence, including the United States. We ensure such transfers comply with applicable data protection laws and that your data remains protected through standard contractual clauses or other approved mechanisms.

5. Data Storage and Security

We implement robust security measures designed to protect your information from unauthorized access, alteration, or destruction—mirroring the security we promise in every transaction.

• Encryption: Our checkout uses industry-standard SSL encryption, safeguarding payment details.
• Limited Data Retention: We store personal data only as long as necessary for the purposes outlined, or as required by law.
• Secure Infrastructure: Our servers are protected with advanced firewalls and access controls.
• Payment Data: We do not store your full credit card details on our servers. Payment information is handled by PCI-DSS compliant processors.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyze trends, and personalize content. These help us understand how you interact with our site, much like we design our Crossbody Bags for user convenience.

• Essential Cookies: Required for site functionality, such as adding a Backpack to your cart and proceeding to checkout.
• Analytics Cookies: Help us understand visitor behavior (e.g., pages viewed, time on site) to improve our offerings.
• Marketing Cookies: Used to deliver relevant ads about our Designer Collections or new arrivals, based on your browsing history.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access & Correction: Request access to or correction of your personal data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails via the link in any email, or contact us directly.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Cookie Controls: Manage cookies as described above.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, consistent with applicable laws.

8. Children’s Privacy

Our site is not intended for individuals under the age of 16. While we offer Kid’s Bags & Luggage, we do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy occasionally.

10. Contact Us